SHIPPING POLICY

We reserve the right to ship orders using our choice of carrier, depending on selected pick-up of goods, all orders are shipped via ground services and can be up to 7+ business days depending on the location. Any shipping times shown on this Website or by email are estimates only, and actual delivery dates may & can vary.

We only ship within Australia, no COD is accepted. Unfortunately, we cannot ship to PO boxes.

Our business hours are Monday - Friday 9:00 AM - 5:00 PM, Saturday & Sunday 10:00am - 4:00pm excluding public holidays. Orders can only be modified or cancelled up until its status becomes “Shipped”. After this point, you must initiate a return if you wish to exchange or cancel your order.

You agree to collect the products at the authorised Giant Ride retailer within 7 business days of you receiving an email explaining that your goods are ready for pick-up. If you are unable to do so, you will contact the authorised Giant Ride to organise an alternative pick-up day. At the time of pick-up, you agree to present to the authorised Giant retailer, the original “Order Confirmation” emaila government issued identification card (such a valid driver’s license or passport) and the credit card used for the transaction.

If you fail to collect the product(s) and/or fail to contact the Giant retailer within 14 business days after the receipt of email notice, the order shall be cancelled and Giant will refund any amounts you have paid in respect of such product(s) (less any applicable shipping, handling and restocking charges).

Giant reserves the right to cancel a Click and Collect order at any time.

DELIVERY RATES

Bicycles delivery rate: (Please note all bicycles are delivered fully assembled) 

  • Melbourne CBD up to 70km radius = $0
  • Over 70km from Melbourne CBD, please get in touch for a specific delivery location quote.

All bikes are fully assembled at Giant ride and we guide you through the fit process at your place or at our stores (Note: We cannot deliver boxed bicycles, nor can we ship interstate).

Parts & Accessories delivery rate: 

  1. Standard Shipping (orders under $99) = $10 (4–6 business days*)
  2. Free Standard Shipping — Orders over $99 (Excludes bulky goods and Bicycles)
  3. Bulky Goods Shipping = $20

*These days act as a guide during normal trading. Our delivery partners' peak periods may affect timings.

Mother's Day promotion delivery rate:

Free Standard Shipping within Australia is available for Parts and Accessories in the Mother's Day promotional collection only, as visible on: https://giantride.com.au/collections/mothers-day/.

Free Delivery is available on Bikes within a 70km radius of the Melbourne CBD only. 

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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